Frequently asked questions
Quick answers about orders, shipping, returns, products and authenticity.
Orders & payment
How do I place an order?
Add products to your cart, go to checkout, enter your address and choose a payment method. You'll get an order confirmation once payment is complete.
Which payment methods do you accept?
Available payment methods are shown at checkout and may include cards, UPI, net banking and cash on delivery for eligible orders.
How do I apply a promo code?
Enter the code in the coupon field in your cart or at checkout. Codes apply only to eligible products while the offer is active. See the Offers page for current codes.
Can I change my order after placing it?
If the order has not shipped, you can cancel it from your orders page and place a new one. Contact support if you need help.
Shipping & tracking
Where do you deliver?
We ship to serviceable pin codes across India. Serviceability is confirmed when you enter your address at checkout.
How long does delivery take?
An estimated delivery time is shown at checkout based on your location. See the Shipping Policy for details.
How can I track my order?
Use the Track Order page with your order ID, or open the order from Profile → Orders.
Returns & refunds
Can I return a product?
Unopened, sealed products in original packaging can be returned within the return window. See Cancellations & Refunds for what's eligible.
I received a damaged or wrong item. What should I do?
Contact us with your order ID and photos of the product and packaging. We'll arrange a replacement or refund after verification.
When will I get my refund?
Approved refunds go to your original payment method. Timing depends on your bank or payment provider. See Cancellations & Refunds.
Products & usage
How do I choose the right product?
Start with your goal: protein for recovery and daily intake, pre-workout for training energy, creatine for strength. Each product page lists usage and ingredients.
Are HMZA products lab-tested?
Where available, quality and analysis documents are published on the Lab Reports page.
Can I take supplements if I have a medical condition?
Please consult a doctor or qualified professional before using any supplement if you are pregnant, nursing, on medication or have a medical condition.
Authenticity
How do I know my product is genuine?
Use the Verify Product page to check the code on your pack.
- Buy only from this store or HMZA-authorised sellers.
- Check that the seal is intact before first use.
What if my product fails verification?
Stop using the product and contact support with photos of the label and packaging. We will help investigate.
Didn't find your answer?
Our support team is happy to help.